[配范文]2019年1-4月雅思口語題庫新題：一次糟糕的服務(wù)

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答題思路

Describe a bad service一次糟糕的服務(wù)(待確認(rèn))

You can say:

How important is customer service for you?

What can companies do to improve their customer service?

Why do you think employees sometimes don't provide good customer service?

客戶服務(wù)對(duì)你來說有多重要?

公司可以做些什么來改善他們的客戶服務(wù)?

你認(rèn)為為什么員工有時(shí)不能提供良好的客戶服務(wù)?

口語素材

1. Custumer service plays an important part for me, because I personally believe that It should help me with receiving helpul quality services and assitance for my requirement in every type orservices. For instance, if I need an electronic device in a store, I need the guidance from the saler to providesome useful information that helps me to choose the right device that meets my requirement as the saler has better knowledge than me. Without the customer service, I believe I will have difficulty getting the right device that met my requirements and budget.

1. 客戶服務(wù)對(duì)我來說是很重要的一部分，因?yàn)槲覀€(gè)人認(rèn)為它應(yīng)該幫助我在每一種類型或服務(wù)中獲得幫助和幫助我的要求。例如，如果我在商店需要一個(gè)電子設(shè)備，我需要銷售人員的指導(dǎo)，提供一些有用的信息，幫助我選擇合適的設(shè)備，滿足我的要求，因?yàn)殇N售人員比我有更好的知識(shí)。如果沒有客戶服務(wù)，我相信我將很難找到合適的設(shè)備來滿足我的要求和預(yù)算。

2. Companies can improve their customer service by asking the customers to provide them with the feedback and suggestion for service that they provide. By receiving the feedback and sugguesion, the companies will generally have an idea how well the customer service performances are. For instance, when I called to Vodafone customer service and asked for some help with my billing, the operator was asking to give her some feedback with her services she provided. Moreover, an alternative way could be by providing a sugestion box.

2. 公司可以通過要求顧客對(duì)他們所提供的服務(wù)提供反饋和建議來改善他們的客戶服務(wù)。通過接收反饋和建議，公司通常會(huì)知道客戶服務(wù)的表現(xiàn)有多好。例如，當(dāng)我打電話給沃達(dá)豐客戶服務(wù)部，要求對(duì)方幫我結(jié)賬時(shí)，對(duì)方要求對(duì)她提供的服務(wù)給予反饋。此外，另一種方法是提供一個(gè)糖盒。

3. I personally think the reasons behind why the employees in some come organisation don't provide a good customer service are due to firstly, they don't get the right pay award that they suppose to get and lastly could be because they have been working for long hours. For instance, in some call centre, they have to be on the phone for at least 10 hours a day with the minimum pay. Therefore, I personally believe if the companies pay them above minimum wage and shorter working hours, they will provide better service.

3.我個(gè)人認(rèn)為，一些公司的員工沒有提供良好的客戶服務(wù)的原因，首先是因?yàn)樗麄儧]有得到應(yīng)有的薪酬，最后可能是因?yàn)樗麄児ぷ髁撕荛L時(shí)間。例如，在一些呼叫中心，他們必須每天至少打10個(gè)小時(shí)的電話，而且必須付最低工資。因此，我個(gè)人認(rèn)為，如果公司支付他們高于最低工資和更短的工作時(shí)間，他們將提供更好的服務(wù)。

以上就是[配口語素材]2019年1-4月雅思口語題庫新題：一次糟糕的服務(wù)的全部內(nèi)容，文中提到的素材都是可以使用的。并且原題一次令人滿意的服務(wù)的素材基礎(chǔ)上，我們也可以做一些修改拿出來用。無論是糟糕的服務(wù)還是滿意的服務(wù)，它們都屬于事件類的題目，這類題目主要是要敘述清楚事情的發(fā)生經(jīng)過以及緣由和給你的影響及感受。

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