2021年11月6日雅思考試機(jī)經(jīng)回憶完整版(6)
2023-07-03 15:31:53 來源:中國教育在線
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2021年11月6日雅思考試機(jī)經(jīng)回憶完整版(6)
2021.11.06
READING
Passage 3
Topic
Case study of fle xible working: Frank Russell Company
CASE STUDY IN FLEXIBLE WORKING: FRANK RUSSELL COMPANY
A. Two phrases that Frank Russell Company uses to identify itself also suggest why flexible
work options are a perfect fit for this American financial services firm. The sun never sets in
Russell' means this 24-hour, multi-country organizations' flexible work hours are essential to
conducting its business. "Employees first, dlients second' expresses the bottom line worth
that management sees in employee satisfaction and creating an excellent work environment
that indludes opportunities to work from home. Telework, (ie. working away from the
traditional office) compressed workweeks and flextime serve Rusell both as strategic
business tools and valued employee benefits. 'Of we have happy staff frst, we will have
happy dlient,' says Mike Phillips, the company's chief executive .
B. Flexible work options are offered in all departments, but the level and type of use vary
widely among the 970 employees based at the company's headquaters in Tacoma,
Washington State. In. the early 1990s, several work groups pioneered various forms of
flexible working, induding telework. As the programs spread, management discovered one
size does not ft all. Rather than attempt to cover every possibity, Russell now provides
general guidelines under which departments customize plans to accommodate individuals'
personal circumstances.
C. Implementing telework becomes less of a leap when a company's staf and clients are
already scattered around the world. Pam Johnson, Manager of Intemational Assignments,
works in Tacoma but reports to a supervisor based in London. She is responsible for
transfers of staff from. one country to another, including negotiating the terms, shipping
belongings and obtaining work permits. She works from home several times a month.
answer emails.' Johnson says she is a more loyal employee because of the combination of
benefits, flexibility and trust her employer offers. 'I've been here 11 years. Once in a while
wonder if I should look elsewhere, but the opportunity to flex my hours and work at home are
part of the formula that always ends up on the Russell side.
D. Email and technology such as remote network access not only transformed the office
environment and the communication abilities between branch offices, they supported the
growth of telework. Mike Phillips is as reliant on email and remote access as anyone,
regardless of whether he is working in Singapore, Tacoma or from home. 'Email is our
primary means of communication,' Pilips says. 1 can get up two hours early Singapore and
respond to 20 emails from associates around the world or send a company-wide memo from
home.'
E. The ability to vary start times or work the longer days of a compressed workweek are a
way of doing business at Russell. An earlier start or a longer day increases telephone
communication with international staff. In addition, since the New York Exchange opens at 9
a.m, traders on the West Coast need to start by 6 a.m local time. Another group, which
provides desktop computer support, finds four 10-hour days make it easier to accomplish
some tasks before or after employees need to use their computers.
F. The larger consulting department offers compressed workweeks to administrative staff.
Administrative Assistant Jean Boelk works different proportions of altermate weeks in order
to receive one extra day off every other week. She is part of team of four administrative staff
who jointy support a work group of four executives. People are more willing to help each
other because we're dependent on each other on our days off, Boelk says. Increasing the
hours of coverage, plus the idea of cross-training and shared work, results in less overtime.
So long as coverage is adequate, staff can change days off from one pay period to the next.
G. What motivates teleworkers is usually a combination of work and personal needs. Senior
Technical Analyst Scott Boyd, who is in the Computer Operation section, works at home
twice a month. Boyd's job involves responding to telephone requests, and in the ffice it's
hard to work longer than 10 minutes without getting interrupted by the phone. lt's an
incredible relief to be so productive for one day at home,'he says.
H. Anumber of managers also find that working at home improves their overall
performance. Sales and Marketing Services Manager Tricia O'Connell works at home
approximately two days a month. She gives staff her home telephone number and advance
notice of her plans, then checks voice mail every half hour and email every hour from home.
In addition, she schedules weekly meetings in her office with each of eight members of her
team to discuss challenges and encourage top performance. 'This means I am more able to
focus on staff when it counts,' she says.I
In the end, management asks two questions
when making decisions about work option requests: 1) Will it improve overall employee
satisfaction or job performance? and 2) Will it hurt performance of duties in some way that it
not acceptable or is not offset by other improvements? For Frank Russell Company, the
answers these questions show that flexible working is highly satisfactory for business.
題目方面
27-34為LOH
List of Headings
Flexible working meets differing business needs
ii The disadvantages of flexible working
ii
The process of organising flexible working has changed
iv Involving dlients in deciding how best to serve them
v
Technical developments have facilitated flexible working
vi
The cost/beneft analysis of flexible working
vi Flexible working increases co-operation among staff
ix Flexible working encourages commitment to the company
The workforce is the company's top priority
xi It's easier to get on with the work at home
Example
Answer
Paragraph E
i
27. ParagraphA
28. Paragraph B
ili
29. Paragraph C
ix
30. Paragraph D
V
31. Paragraph F
vii
32. Paragraph G
xi
33. Paragraph H
vili
34. Paragraph I
vi
35-37為匹配題
List of Staff
A. Mike Phillips
B. Pam Johnson
C. Jean Boelk
D. Scott Boyd
E. Tricia O'Connell
35. provides contact details when working out of the office
E
36
is convinced that staff feelings have an impact on company
D
37 performance has responsibilities which are shared with certain colleagues C
38-40為填空題
38. The Frank Russell Company aims to ensure that staff gain a sense of satisfaction from
their work.
39. Mike Phillip mostly uses emails to contact staff.
40. In the consulting department flexible working reduces the amount of overtime done by
staff.
WRITING
Task1
Type of questions 柱狀圖
題目
The chart below shows the production and consumption of rice in seven different
countries in 2008. (million tons)
Summarize the information by selecting and reporting the main features, and make
comparisons where relevant.
Task 2
Topic 社會(huì)發(fā)展類
Type of questions 權(quán)衡利弊類
題目
Many people use social media every day to get in touch with other people and news
events. Do you think the advantages of this outweigh the disadvantages?
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